Updated 1/27/12

Orders are still delayed as a result of this incredibly busy time of year. Please bear in mind that Ms T is doing the best she can to create everyone's orders and get them out as soon as she can. Customers are updated via email as soon as their order status changes. If you haven't received an update, your status has not yet changed. We apologize for this delay but Ms T can only work so fast. Please remember that it is unfair to put your order ahead of someone else's, because you may not like it if we placed orders in front of yours. They are created in the order in which they are received. You can also check your order under your account settings on the website, and it will show you the correct status. Again, we apologize for the wait, but please remember that your juices are being created a few hours before they ship and we do not do batches that sit around and wait to be shipped! This is a handmade product, and it is not mass produced in 55 gallon drums. Your patience is appreciated.

1. ***ORDER STATUS***

Wait times are currently longer than the normal 3-4 day processing period (from order placement to shipping). Please make allowances for processing times! Remember, Ms T is the ONLY person creating your juices, and sometimes life can interfere with processing times. Orders are not always shipped on Saturdays, so you may need to also allow a little extra shipping time if your order processing time crosses a weekend. 

If you are curious about your order status, please log in to your account to check. Inquiring by email or phone will only delay your answer. The information in your account comes from the exact same data we have to give you. If you received a confirmation email when you placed the order, then you entered your email correctly and the system will automatically notify you of status changes. Replies to requests for status info will refer you to your account information on the website. Please also check the order updates posted daily in News and Updates so you can get an idea of what orders ship each day.

2. ***STATUS BREAKDOWN***
DOUBLE CHECK THAT YOUR EMAIL ADDRESS IS ENTERED CORRECTLY WHEN YOU CREATE YOUR ACCOUNT. IF IT IS NOT CORRECT, YOU WILL NOT RECEIVE STATUS UPDATE EMAILS. IF YOUR EMAIL ADDRESS IS CORRECT, YOU WILL RECEIVE NOTICES, STARTING AS SOON AS YOU PLACE YOUR ORDER. IT IS UP TO YOU TO MAKE SURE IT IS CORRECT.

Awaiting Fulfillment: This means your order has been received successfully and you are in line for processing. Orders are created based on when they were received by us.
Awaiting Shipping: At this point, your order has entered the group that is being created. Depending on when it enters that status, it will USUALLY ship the same day or the next. Once it is listed in this status, changes in content or shipping address can no longer be made.
Partially Shipped: If you see this status, it means that one or more of the items you requested are unavailable at time of shipping, and part of your order has been shipped. The rest will be shipped separately as it is available.
Shipped: This means your order has been shipped and is in the hands of the US Postal Service. Your tracking number (trackable at usps.com) will be included.

PLEASE remember to check the News and Updates, FAQ, and Shipping/Payment pages. All of this valuable info is provided to you for a reason, but you actually have to go and read it.